When the accommodations in Austria reopen on May 19, the following measures will apply for your safety:
Pool and wellness
Playroom for children
We will be updating these according to governmental law and code of conduct.
From 24 of July 2020 it’s mandatory to wear a mask in all public transportation and stores.
You can find all guidelines from the Austrian government here:
1. Please, keep at least 1 meter distance from other people except people from the same household or fellow travelers in the same room/apartment.
2. Please, wear mouth and nose protection in the entrance and reception area. This does not apply to children up to the age of 6 or to people who cannot be expected to do so for health reasons.
3. Reserve in advance if possible. Avoid queuing at the reception and in the restaurant.
4. Pay contactless if possible. Pay the invoice preferably with a card.
5. Please, follow the instructions of the employees.
6. Avoid hand shaking and hugs.
7. Wash hands several times a day with soap and water for at least 30 seconds.
8. Avoid touching your face if your hands are not clean.
9. Sneeze or cough in the crook of the arm or in a handkerchief.
10. Do not travel if there are signs of illness. If there are signs during the stay, contact the host.
11. For the pool and sauna there is a schedule at the reception where you can register.
12. In the restaurant: you will get your own table from the service staff for the entire stay.
With your care you protect yourself as well as the other guests and your hosts!
NEW CANCELLATION POLICY
FOR THE SUMMER SEASON 2021
We offer free cancellation until 30 days before arrival for the travel period 28.05.2021-19.09.2021.
FOR THE WINTER SEASON 21/22
LIKE ALWAYS, WE OFFER A FREE CANCELLATION GUARANTEE UNTIL THE 01ST OF OCTOBER.
AS THE WORLD CHANGES, WE CHANGE WITH IT!
COVID-19 SAFETY INSURANCE
In order to better adapt to the world in which we now live, we have developed a unique insurance for you, for our guests who dream of a summer or winter holiday in Austria and want to travel carefree.
What the insurance offers
In summer (arrival May-September) you can cancel your trip free of charge up to 7 days before arrival.
In winter (arrival December-April) You can convert your trip up to 7 days before arrival into a gift card that is valid for a new trip from May 2022 to April 2023.
The insurance can be purchased from our travel advisors on telephone +43 720 230850 or at email@example.com.
The insurance is binding and can only be added in connection with the booking of the trip, maximum 7 days later.